Refund and Returns Policy

At Techcs, we strive to ensure a smooth and satisfactory shopping experience. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted.

📦 1. Return Eligibility

You may request a return under the following conditions:

  • The product is defective, damaged, or not working properly
  • You received a wrong or mismatched item
  • The product is missing parts or accessories

✅ Return Window

  • Returns must be requested within 7 days of delivery

✅ Product Condition

To be eligible for return:

  • Product must be unused and in original condition
  • All original packaging, tags, manuals, and accessories must be intact
  • Product should not show signs of physical damage caused by misuse

❌ 2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to customer misuse or mishandling
  • Items with tampered or missing serial numbers
  • Products returned without original packaging or accessories
  • Software, downloadable products, or opened consumables (like ink bottles, cartridges, etc.)
  • Products marked as non-returnable on the product page

🔁 3. Replacement Policy

We offer replacement instead of refund in most cases:

  • If the product is defective or damaged, we will arrange a replacement at no extra cost
  • Replacement is subject to stock availability
  • If replacement is not available, a full refund will be issued

💰 4. Refund Policy

Refunds are processed in the following cases:

  • Replacement is not available
  • Order is cancelled before shipping
  • Return request is approved after inspection

💳 Refund Method

  • Refund will be credited to the original payment method
  • For Cash on Delivery (COD), refund will be processed via bank transfer or UPI

⏱ Refund Timeline

  • Refund will be initiated within 2–3 business days after approval
  • It may take 5–7 business days to reflect in your account

🚚 5. Return Pickup Process

  • Once your return is approved, we will arrange a pickup from your location
  • In some cases, you may be required to self-ship the product
  • Ensure the product is securely packed to avoid damage during transit

📸 6. Mandatory Proof for Returns

To process your return request quickly, you must provide:

  • Unboxing video (mandatory for damaged/wrong items)
  • Clear images of:
    • Product
    • Packaging
    • Shipping label

👉 Claims without proper proof may be rejected

⚠️ 7. Important Notes

  • Returns requested after 7 days will not be accepted
  • Techcs reserves the right to reject returns after inspection
  • Shipping charges (if any) are non-refundable
  • Refund/replacement is processed only after quality check

📞 8. Contact for Returns

To initiate a return or for any queries:

Please share:

  • Order ID
  • Reason for return
  • Images/video proof